Featured add-on
AI call agent
The same concierge intelligence, on the phone. Inbound, it answers, books, and escalates like your best front-desk agent. Outbound, it confirms reservations, runs recall calls, and follows up on quotes, in the guest's language, in your voice.
Inbound concierge: answers, books, escalates
Outbound calling: confirmations, recall, follow-ups on open quotes
Every call logged in the same console: transcript, sentiment, outcome
Hands the hard cases to your team, live
The roadmap
A platform that grows with you.
From guest conversation to complete experience management, we're building the full stack. Every property stays current. Your tier includes every capability we ship, automatically.
NOW · Live
The foundation your property runs on
Always-on guest conversation
every WhatsApp, Instagram and Messenger message answered, day or night.
Complaint recovery
unhappy guests caught and resolved privately, before they reach a review.
Review generation
happy guests guided to a public review at the right moment.
Guest recall
past guests brought back automatically, across channels.
Events & MICE
wedding and event briefs routed straight to your sales team.
Pre-arrival upsell
turn the days before arrival into extra revenue, in the same thread.
NEXT · Shipping
Into the platform now
In-chat payments
confirm a booking and take payment without leaving the conversation.
AI voice agent
an AI that answers the phone, not only the chat.
Abandoned chats
guests who exit conversations receive gentle reminders to re-engage, keeping dialogs open until resolution.
VIP & F&B moments
returning VIPs recognised automatically; restaurant and F&B bookings handled in chat.
Group-wide view
every property in your group in one analytics picture.
Mobile app
receive instant notifications for new guest messages, reservation changes, and alerts: stay connected wherever you are.
FUTURE · Ahead
Where we're headed
Your OTA guests, in the same inbox
Booking.com and other OTA guests answered in chat, like everyone else.
Loyalty in the conversation
repeat-guest rewards built into the thread.
An open platform
connect the rest of your stack as your operation grows.
A guest memory that keeps learning
an AI that understands your property more deeply over time.
Coming soon
Next-phase capabilities.
These capabilities are being built and will roll out to your tier automatically, as they ship.
In development
In-chat card payments
Card checkout inside the conversation, for markets and brands on card rails.
In development
In-chat booking & reservations
Guests book rooms and tables end-to-end in-chat, inventory-aware and PMS-connected.
In development
Abandoned-chat recovery
Guests who go quiet mid-inquiry are re-engaged automatically, before the lead goes cold.
In development
VIP recognition
Returning and high-value guests recognised from the first message and routed accordingly.
In development
Multi-segmented campaigns
Campaigns built from real PMS data, segmented by guest history, stay type, and behavior, not just channel.
In development
AI inbound voice agent
Phone calls answered by the same AI concierge, for guests who'd rather talk than type.
In development
Mobile app
Receive instant notifications for new guest messages, reservation changes, and alerts: stay connected wherever you are.